FAQs
Frequently Asked Questions
Quick answers to your questions about SnapVee.
Is SnapVee free to use?
Free plan includes 1 download per day. Invite a friend to earn 2 bonus downloads. Upgrade to Basic ($29.99 Early Bird or $39.99 regular, one-time payment) for unlimited downloads.
Which platforms are supported?
We support 50+ platforms including YouTube, Instagram, TikTok, Twitter/X, Facebook, Xiaohongshu, Bilibili, and many more. Our platform list is constantly updated to include new social media platforms. If a platform is not supported, please join our Telegram group to provide feedback and request support.
What content types can I download?
Three content types: Videos (with HD quality options), Images (single or batch download), Audio-only (extracted from videos). Cover art and thumbnails available for some platforms.
How do I download content?
Three simple steps: 1. Copy the social media URL 2. Paste into the input box on our download page 3. Select format & quality, then download. No software installation required - works directly in your browser.
Where are downloaded files saved?
Files save directly to your device: Desktop → "Downloads" folder; Mobile → System download manager or browser download history. To provide a better service experience, we temporarily cache video files (typically auto-deleted within 24 hours) for download processing only. You can contact us anytime to request deletion of your data.
Do I need an account?
Free plan requires account registration (1 download per day). Basic and Pro plans also require accounts for unlimited downloads and priority features. Registration is quick and secure.
Is this tool safe?
Triple security: 1. We don't track your browsing behavior or sell your data 2. Full HTTPS encrypted connections 3. Strict privacy protection mechanisms. We only collect the minimum information necessary to provide our service. Video files are only used for download processing. Please refer to our Privacy Policy for details.
What if downloads fail?
Usually caused by platform updates or URL format changes. Try: 1. Check URL format is correct 2. Refresh page & retry 3. Contact support or join our Telegram group for assistance
What is the Early Bird plan?
Early Bird is a limited-time offer for the first 500 Basic plan purchases. You'll get the Basic plan at $29.99 (regular price $39.99) with exclusive Early Adopter badge (#0001-#0500), permanent price protection, priority feature access, and exclusive community access. Once the 500 spots are filled, the price returns to $39.99.
Are there file size or duration limits?
For videos longer than 1 hour or files larger than 500MB, processing may take longer or may not be supported on some platforms. We recommend checking the platform's original file size and duration before downloading. Large files may require more processing time.
What if a platform is not supported?
We continuously add support for new platforms. If a platform you need is not currently supported, please join our Telegram group (https://t.me/+YJsGEv_hJKhkZWY1) to provide feedback. We prioritize platform requests based on user demand.
Can I get a refund after payment?
Due to the nature of digital products, we generally do not offer refunds once the service has been used. However, if you experience technical issues that completely prevent service usage, please contact support within 7 days of purchase. Consumers in certain regions may have additional rights under local laws. We recommend trying the free plan first.
How do I save videos to iPhone Camera Roll?
After downloading, the video will be saved to the Downloads folder in the Files app. Open the video file, tap the share button in the bottom left corner, then select "Save Video" to save it to your Camera Roll.
Does SnapVee support mobile devices?
Yes, SnapVee is fully optimized for iOS and Android mobile browsers. You can use it directly in Safari, Chrome, or any modern browser without installing an app.
What can I use downloaded content for?
Downloaded content is for personal use, learning, research, or fair use only. Please respect creators' copyrights and do not use content for commercial purposes or public distribution without authorization. You must ensure you have legal rights to download the content and comply with local laws. SnapVee is not responsible for users' misuse of downloaded content.