Effective Date: 2025.02.19
Updated Date: 2026.01.21
Summary
Welcome to SnapVee (hereinafter referred to as “the Service”). We understand the importance of personal information and are committed to respecting and protecting the privacy of all users (hereinafter “Users”) who use the Service. This Privacy Policy (hereinafter “this Policy”) is designed to help you understand how we collect, use, disclose, process, and safeguard your personal information. Please read and fully understand this Policy before using the Service.
Information We Collect
Account Information
When you register an account, we collect your email address and automatically generate a username. If you choose to sign in with Google (OAuth), we will receive basic information from Google (including email address, name, profile picture, etc.). The use of this information is subject to Google's Privacy Policy.
Payment Information
When you purchase paid services, we use Stripe as our payment processor. We do not directly collect or store your complete payment card information. Payment information (including card number, expiration date, CVV, etc.) is securely processed by Stripe, and we only receive payment status and transaction records. Stripe adheres to PCI-DSS security standards to ensure your payment information security.
Usage Data
When you use the Service to download videos, images, or other content, we may collect log information related to your activities (such as access times, download links, operating system details, browser type, IP address, etc.) for the purposes of statistical analysis, troubleshooting, and service optimization. We also record your download history for your review and management.
Cookies and Similar Technologies
We may use Cookies or similar technologies to collect data on website traffic, preferences, and other information to provide you with a more personalized user experience. You can disable or clear Cookies through your browser or device settings; however, doing so may affect the proper functioning of certain features.
Third-Party Login Information
When you sign in with Google, we receive your account information through the OAuth 2.0 protocol. We only obtain necessary authentication information and do not access your other Google data. Google's Privacy Policy applies to the information it provides, and you can manage these permissions in your Google account settings.
How We Use the Collected Information
Provision and Maintenance of the Service
Based on the information you provide, we will create and maintain your account, and provide core features such as content downloading, watermark removal, and cross-platform support.
Personalization and Optimization
We use your preferences and behavioral records to offer personalized recommendations and optimize product features and interfaces.
Security Assurance
We use the collected information to monitor, identify, and prevent security risks and fraudulent activities, ensuring the security of your account and payments.
Customer Support
When you contact us for technical support or to submit a complaint/feedback, we may need to use your information to provide you with more efficient and accurate service.
Legal Compliance
We may use or share your information to fulfill legal obligations or handle legal disputes, either as required by law or with your consent.
Information Sharing and Disclosure
Payment Processor (Stripe)
We use Stripe to process all payment transactions. When you make a payment, your payment information (including card number, billing address, etc.) is directly transmitted to Stripe, and we do not store this sensitive information. Stripe adheres to strict Payment Card Industry Data Security Standards (PCI-DSS) to ensure your payment information security. You can learn more in Stripe's Privacy Policy.
Authentication Provider (Google)
When you sign in with Google, we share necessary authentication information with Google. Google processes your login request, and we only receive verification results and basic account information. Google's Privacy Policy applies to its services. You can learn more in Google's Privacy Policy.
Sharing with Third-Party Service Providers
We may share necessary information with third-party service providers who assist in technical support, payment processing, or data analysis, but these third parties are restricted to using the information solely for the purposes outlined in this Policy.
Legal Requirements
In cases where required by law or requested by governmental authorities, we may disclose your personal information to fulfill legal obligations or protect our legal rights.
Business Transfers
In the event of a merger, acquisition, or restructuring that results in a transfer of business, we will notify you in advance and ensure that your personal information is protected in accordance with this Policy or with a higher standard.
How We Protect Your Information
Security Measures
We employ reasonable security measures, including data encryption, access controls, and anonymization, to prevent the loss, misuse, or unauthorized access or disclosure of your information.
Data Storage
We retain your personal information for the minimum period necessary to achieve the purposes for which it was collected, unless otherwise required by law or regulation. For temporary cached data such as video files, we typically auto-delete within 24 hours. You can contact us anytime to request deletion of your personal data.
Your Rights
Access, Correction, and Deletion
You have the right to access, correct, or delete your personal information. If you are unable to perform these actions through the Service, please contact us and we will respond within a reasonable timeframe.
Withdrawal of Consent
If you wish to withdraw your consent for the collection or use of certain information, please contact us. Please note that withdrawing consent may result in certain features no longer being available to you.
Payment and Refund Policy
Payment Methods
We accept all major credit and debit cards processed through Stripe. All payments are transmitted with encryption to ensure your payment information security.
Refund Policy
Due to the nature of digital products, we generally do not offer refunds once the service has been used. However, if you experience technical issues that completely prevent service usage, please contact support within 7 days of purchase. Consumers in certain regions may have additional rights under local laws. We recommend trying the free plan first to test the service.
Payment Security
All payment information is securely processed by Stripe, and we do not store your complete payment card information. Stripe adheres to PCI-DSS security standards and uses industry-leading encryption technology to protect your payment data.
Disclaimer
Service Disclaimer
This Service is provided "as is" without any express or implied warranties. We make no warranties regarding the availability, accuracy, completeness, or timeliness of the Service. We are not liable for any direct or indirect losses arising from the use or inability to use this Service.
Content Disclaimer
This Service only provides technical download functionality and is not responsible for the legality, copyright ownership, or usage of downloaded content. Users must ensure that the content they download and use complies with relevant laws and regulations and respects the intellectual property rights of content creators. We are not liable for any content downloaded by users.
Intellectual Property & Usage Restrictions
The intellectual property rights of content downloaded through this Service belong to the original content creators. Downloaded content is for personal use, learning, research, or fair use only and may not be used for commercial purposes or public distribution. You must ensure you have legal rights to download the content and comply with local laws. SnapVee is not responsible for users' misuse of downloaded content.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any damages (including but not limited to direct, indirect, incidental, special, or consequential damages) arising from the use or inability to use this Service. Our total liability shall not exceed the amount you paid for using this Service.
Changes to the Privacy Policy
SnapVee may update this Policy from time to time to accommodate business changes or legal requirements. The updated version will be posted on this page along with the effective date. If the changes significantly affect your rights, we will notify you via pop-up or other prominent methods. Please review the updated Policy carefully before continuing to use the Service.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your privacy rights (such as accessing, correcting, or deleting your personal information), please contact us at:
Email: support@snapvee.com
We will respond to your request within a reasonable timeframe.